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Frequently Asked Questions
How long will my order take to arrive?
How long will my order take to arrive?
We ship Monday to Friday and UK delivery typically takes 6-10 working days.
You'll receive a tracking link by email as soon as your order is dispatched so you can follow it every step of the way.
Every Ashcroft bed is carefully inspected before it leaves our warehouse to make sure it meets our standards. This means delivery takes a little longer than you might expect.
Can I track my order?
Can I track my order?
Yes. Once your order has been dispatched you'll receive an email with your tracking information. If you haven't received it within 2 working days of ordering please check your spam folder or get in touch.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to make any changes please contact us as soon as possible.
We'll do our best to help but we can't guarantee changes once an order has been dispatched.
Is it suitable for dogs with joint pain or arthritis?
Is it suitable for dogs with joint pain or arthritis?
Yes, this is exactly what it was designed for. The high density orthopaedic memory foam distributes your dog's weight evenly, eliminating pressure points on hips, shoulders and elbows. Most owners notice a difference within a week.